Customer Comments


We maintain our store through a service offered by Yahoo! As part of that service, Yahoo! solicits feedback from our customers so that we can make sure our service continues to exceed our customers' expectations. (Yahoo! can also use poor feedback to remove any stores from its service that do not meet its minimum customer service standards.)

Top ServiceWe are proud to say that as of December 2005, we have an average overall rating of 4.5 out of 5 stars. That score has earned us a Top Service Merchant designation from Yahoo!. (For more information on Yahoo! merchant rating, please visit this help page on the Yahoo! site.)

We want every interaction you have with us to warrant an excellent (5 out of 5) rating. If you ever feel like we have missed the mark, please email us and let us know so we can address your concerns.

The following are some of the kind comments we have received from our customers as a result of our award-winning service:

Strong recommendation. (Rating: Excellent.) After doing extensive research at Lowes and Home Depot and checking options on the internet, I discovered that M&K; Locks had the largest variety of styles and colors of anyone else that I could find. Their price was at least as good and in most cases better than the rest. They were willing to key the lock to match others on my house at no additional charge. And finally, the ordering and shipment process went very smoothly. I strongly recommend them. --D.D, Farmington Hills, Michigan

Right on the money! (Rating: Excellent.) Right on the money! Perfect! I knew what I wanted and they gave it to me. On Time! --C.C., Las Vegas, Nevada

Overall Best. (Rating: Excellent.) M & K had all the items I was looking for at the best prices I could find. The shipping was a bargain and the items were delivered much quicker than expected. We will be purchasing again. --J.M., Parma, Ohio

Great job. (Rating: Excellent.) I was very pleased with the service and delivery time of M&K; Locks. I got exactly what I wanted, delivered on time!! We are building a house and so far M&K; have been one of our favorite suppliers. --B.A., Olustee, Oklahoma

Terrific price and service. (Rating: Excellent.) I looked for places online to purchase Baldwin locks, and M&K; filled the need with outstanding price and service. I entered a question in the comment section of my order, not worded clearly enough, and I got a response to a different question. I called and left a message to clarify my order and they called the next day. The order was quickly executed and arrived as and when promised. Price was 47% less than Lowes. --D.L., Bow, Washington

Great service. (Rating: Excellent.) These locks are in short supply in the Chicagoland area. Not only were they reasonable priced and shipped at no charge but they were shipped extremely fast. They also took the time to call when something on the order did not look right. We are extremely pleased with the products and service. --T.S., Clarendon Hills, Illinois

This is a great company. (Rating: Excellent.) Ordering was easy and the shipping was timely. --K.P., Rocky Face, Georgia

Very good service. (Rating: Excellent.) Responded quickly to my questions before purchasing. Great Job. --J.M., Clearwater, Florida

Great experience. (Rating: Excellent.) The people at MK locks were professional and got my order right even after I changed it at the last minute. Thanks! --S.H., Boulder, Colorado

GREAT SERVICE! (Rating: Excellent.) They not only took care of the job, but caught a mistake in the order before filling it. They quickly followed up with me. I only wish that I had the need to buy more Baldwin hardware. --T.B., Laguna Hills, California

Will Use in the Future. (Rating: Excellent.) I was very pleased with the service provided. It was acually easier than buying from the local vendor. I was concerned if they would arrive on time, but they were here before the trim package could be delivered! Very happy and will use them in the future. --T.D., Canton, Michigan

Wonderful Experience. (Rating: Excellent.) We ordered 24 doorknobs/locks of various sizes on a Saturday afternoon and they were delivered before lunch on Tuesday! Of course the doors werent even ready. The order was complete, packed excellently and one of the best shopping experiences ever! --E.E., San Antonio, Texas

Second Time. (Rating: Excellent.) I have now purchased from M&K; lock Dist. for the second time. And if and when needed I will use them again. The items were shipped out promptly, they even called to make sure the locks were keyed the way we wanted them before they were shipped. Thank you very much. --L.W., Sumner, Washington

Seamless Transaction. (Rating: Excellent.) I purchased new lever handles for every door in my house. I chose M&K; because their prices were the best I could find, their selection of finishes on the Schlage Artisan Accent knobs was complete, they offered free shipping for orders over $500 and their website was great. My transaction was seamless -- the items arrived complete and on-time, were packaged nicely and the order was correct (which honestly surprised me considering the complexity of the order). I recommend M&K; to anyone! --C.M., Durham, North Carolina

Outstanding Price & Service. (Rating: Excellent.) The price is right and so is the service. Their web site is easy to navigate and instructions are clear. The items ordered were shipped quickly and were exactly as ordered. M&K; provides internet shopping exactly the way it should be. --J.A., West Richland, Washington

Whole House. (Rating: Excellent.) We just ordered all of our lock sets from M&K; for the whole house. The order was completed exactly as requested, there were absolutely no problems encountered, and the order came on time as promised. We will use M&K; for our purchases as long as they are in business - which should be a long time if they continue to service their customers as they did us. Thanks M&K;!! --P.D., Coon Rapids, Minnesota

Went Out of Their Way. (Rating: Excellent.) I had a problem with them shipping to Hawaii, as their web site didn't address the additional cost. They took care of it, and went out of their way to ship the goods by the best means. I recommend M&K; very highly! Not only is their service good, their prices are great! --K.C., Lihue, Hawaii

Could Not Be More Pleased. (Rating: Excellent.) Service was superb, with several questions answered by email before I placed order. Custom keying and shipping were extremely prompt. Could not be more pleased. Better pricing and more custom options than in stores. --M.G., Mentor, Ohio

No Mixups or Delays. (Rating: Excellent.) Usually there is a mix up somewhere when ordering from online or mail order..I needed some locks keyed the same and some left alone...M&K; got the order, took care of business without any mixups or delays, and got me my merchandise post haste. I was very impressed --R.O., Milwaukee, Wisconsin

Great Price. (Rating: Excellent.) These guys were great to do business with. Definately better than I expected. I wish building my entire home was half as easy as this transaction was. Thanks M&K; Locks. A real pleasure doing business with you. Oh! and by the way GREAT PRICE!! --W.J., Cleveland, Tennessee

Hectic Remodel. (Rating: Excellent.) My wife and I are in the middle of a HECTIC remodel. We searched the home improvement stores for our new door hardware with NO LUCK. Finally, we got online, found M&K;, and ordered our hardware. It was our first experience with online ordering. It exceeded our expectations; no hassles at all. It makes me sick to think how much gas I wasted going to home improvement stores. --R.M., Fountain Valley, California

Friendly and Professional. (Rating: Excellent.) M&K; shipped out my order immediately and received within days. Items were in great condition exactly as I ordered. Customer service on the phone was friendly and professional. M&K; is recommended not only for price, but excellent service. Thanks M&K.; --S.L., South Elgin, Illinois

Went Out of Their Way. (Rating: Excellent.) They went out of their way to make sure that I had all of the proper hardware for installation. Great products and service at the best prices! Thanks! --J.H., Farmington Hills, Michigan

One Word Review. (Rating: Excellent.) Flawless. --E.K., Providence, Rhode Island


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