Returns

With our prior approval, we permit merchandise to be returned to M&K; Lock Distributors. Returns are subject to a restocking charge.

If you need to return any merchandise, please contact us at (512) 453-2136, or email us at [email protected].

If we approve a return, we will issue an RGA (Returned Goods Authorization) Form that details the description and quantity of the merchandise to be returned, the restocking fee, where to ship the returned goods, and the total credit that will be issued if the goods are returned within 20 days of the RGA being issued.

For credit to be given, returned merchandise must be returned in the factory box, with all instructions and parts, in new condition. If a product has been installed, it will not be accepted as a return. In addition, all returns must be shipped freight prepaid to the address specified by M&K; Lock Distributors in the corresponding RGA.

Restocking charges on any returned goods will be calculated as follows:

 Time Between
Original Shipment
and RGA Request
Restock
Charge
 

 0 - 30 days20%
 31 - 90 days30%
 91+ daysNo Returns


Shipping costs and taxes on shipping costs are not refundable.



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